WARRANTY - REGISTRATION AND POLICY

WARRANTY REGISTRATION FORM
Please Register Your Product within 14 Days of Receipt by submitting the form below:

First name		*Last name		State	AL AB AK AR AZ BC CA CO CT DC DE FL GA HI IA ID IL IN KS KY LA MA MB MD ME MI MN MO MS MT NB NC ND NE NH NJ NM NS NV NY OH ON OK OR PA PQ QC RI SC SD SK TN TX UT VA VT WA WI WV WY
*Address		*City
Country	USA CANADA	*Zip
*Phone		*E-mail

*Would you like to receive periodic emails from BAK Industries

yes no

*Product purchased     Select One BakFlip G2 BakFlip HD BakFlip CS BakFlip F1 RollBak G2 TiltBak BakBoards ProCaps GateMate BakRak BakBox Bakliner SmartNet

*Date of purchase  Example MM/DD/YYYY

Please enter the 6 digit serial number found on the label on the box of your BAK Industries product. If you cannot locate this number, please enter your invoice number or packing list number.

Who installed your BAK Product?     Select option Self Friend Dealer Other

*Price Paid

*Dealer Name

*Pickup Make

*Model

*Year

BAK LIMITED WARRANTY Terms and Conditions

BAK SHIPPING POLICY:

Please check that your BAK product has been received in good condition.

If your product has been damaged in shipping, a damage report must be reported within 14 days of receiving your item.  If a damaged item received is reported after 14 days, BAK cannot settle any shipping damage dispute.

Please retain all packaging material your BAK product was received in, should UPS have to inspect the item for a claim.  UPS will not settle any claim unless the original packaging can be inspected at the site of where the shipment was received.

If the item you received was drop shipped by BAK for one of our distributors and was received damaged, please contact us or the company from whom you bought the product immediately. 

BAK RETURNS POLICY: 

If you have received an incorrect item, please contact our customer service department with the information of whom you purchased your product from and we will arrange to have the item picked up and replaced for you.

If you have attempted to install your BAK product, or any BAK product has already been installed on your vehicle, BAK will not accept any return.  All BAK items have to be returned unused, in the same packaging in which they were originally received with all labels and packing materials included.

BAK has a 1 year limited warranty on all products and a 2 year limited warranty on BAKFlip HD and F1.  BAK's warranty covers factory caused damage and not damage caused by consumer or by random acts of nature. 

In the event you decide you do not want the BAK product you have purchased and it has not been installed, and is still in the original packaging, you have the option to return the product at your expense.  BAK reserves the right to charge a 20% restocking fee for all such items being returned to stock.

BAK will not accept any items back without an approved RMA #.  Please have whomever you purchased your item from, obtain an RMA # prior to returning the item.

Any item returned without an approved RMA # will not be accepted. 

MANUFACTURER'S INSTRUCTIONS:

All BAK manufactured items are accompanied by installation instructions.  Please follow these directions with precision.  BAK will not be held responsible if installation procedures are not followed accordingly.

Please make sure to never open any BAK products with box cutters or any sharp instruments.  Items scratched during the opening of boxes will not be replaced by BAK. 

MANUFACTURER'S PROMISE TO YOU:

We are committed to ensuring your complete satisfaction.  If you have any questions regarding installation we are always here to help you.  We have factory technicians available to answer all your questions.  We will always ship your products in a fast and timely manner. 

Any customer who wants to return a BAK product under warranty to you, must obtain an approved RMA # prior to you accepting anything back from your customer.  If a customer returns an item to you without an approved RMA #, BAK will not be obliged to issue any credit on that item. 

THIRD PARTY SHIPPING CLAIMS

In the event a package is damaged in shipping and BAK has used your 3rd Party UPS Account, a claim will be filed with UPS.  The cost of the item will be reimbursed by UPS to BAK and the cost of the shipping will be reimbursed to you by UPS directly.  BAK does not receive credit on shipping if a 3rd party account has been used.  Due to this, if any replacement needs to be sent, BAK will therefore bill your 3rd Party UPS Account for the replacement to be sent out.